Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a change at one of the operators we cover? Here's how to reach the team behind terranewyork.com.
How to reach us
The quickest way to contact us is by email at [email protected]. Send us a message with as much detail as you can — which page you're referring to, what you noticed, and any links or screenshots that help explain it. We read every message and generally reply within a couple of business days, though it can take a little longer during busy periods.
What we can help with
- Review accuracy — bonus terms, wagering requirements, or banking details that may have changed at a listed site.
- Site feedback — anything confusing, broken, or missing on terranewyork.com itself.
- General enquiries — questions about how we compare or rank operators, or about our background as a review site.
- Corrections — if you believe something we've published is out of date or inaccurate, tell us and we'll look into it.
What we can't do is act as customer support for any of the operators we review. If you have a dispute over a deposit, a delayed withdrawal, or an account issue, that has to go through the operator's own support team — we don't hold your account details and can't intervene in individual disputes.
Player protection and eligibility
Before contacting us or any operator, it's worth remembering that gambling always carries the risk of losing money, and no site or bonus offer can guarantee a win. Our content is aimed strictly at adults aged 21 and over, in line with legal gambling age requirements. New York currently regulates online sports betting, but online casino gaming is not licensed for play within the state — we flag licensing and availability clearly in our reviews so readers understand what's actually permitted where they live, and readers should always check an operator's own terms and licensing before signing up.
If gambling stops feeling like entertainment, free and confidential support is available around the clock through the National Council on Problem Gambling at 1-800-GAMBLER, or through New York's HOPEline at 1-877-8-HOPENY. Our Responsible Gambling page has more on setting deposit limits, self-exclusion tools, and other ways to keep play in check.
Before you write in
A few things that help us answer faster:
- Tell us which page or which operator your message relates to.
- Include dates and specifics if you're reporting a change to a bonus, offer, or banking option.
- Check our Terms and Conditions first if your question is about how we operate the site, since some common queries are already answered there.
- Keep account-specific issues (deposits, withdrawals, verification) for the operator's own support channel rather than ours.
What happens after you contact us
Enquiries about factual errors or outdated terms get checked against the operator's current published terms and, where warranted, the page is updated. General feedback and suggestions are read and considered for future updates to our review process, even if we can't respond individually to every message. We don't share reader contact details with the casinos we review.